Help Center

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Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• We ship within same business days.
• Local orders, within Auckland, take 1-2 business days to be delivered. And for other domestic locations, including South Island, usually no more than 4 days except for rural address. We ship via Aramax.
• International orders take 5-7 business days, subject to local Customs clearance. DHL is the only International Shipping Service that we offer. The reason is simply because of the impact brought by Mr Covid on logistic. 

Shipping cost:

• Shipping will be calculated before you pay for the item.

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You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 
• AfterPay is available for customers in Australia and New Zealand. 

Note that additional exchange fee may apply if your currency is other than US dollars.

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Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email jack.w@jegolf.net with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. DHL return label will be provided. Simply put it off, and book a slot with DHL. Nice and easy!
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

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Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we generally will ship your package within the same business days.

Our support team is always happy to guide you at any step! Please feel free to call, email, within site online chat, WhatsApp, IG, or whatever way that you could find us. 

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International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.